Frequently Asked Questions (FAQ)

1. Where do you ship?

We currently ship to customers in the United States and Canada.

2. How long does shipping take?

Orders are processed within 1–3 business days. Once shipped, delivery typically takes 7–15 days, depending on your location.

3. How can I track my order?

Once your order has been shipped, you'll receive a tracking number by email. Please allow 3–5 days for the tracking information to become available.

4. Can I return my order?

Yes. If you're not satisfied with your purchase, please contact us at leslenelaing@gmail.com to begin the return process. For full details, please see our Return & Refund Policy.

5. Why did my order arrive in separate packages?

If you ordered multiple items, they may be shipped from different supplier warehouses. As a result, your items may arrive separately.

6. Can I change or cancel my order?

If you need to make changes or cancel your order, please contact us as soon as possible. Once an order has been processed or shipped, we may no longer be able to make changes.